FAQ's

Frequently asked questions for working with Global Care.

• How do I contact the Global Care team about shifts?
• Do you cover shifts nationwide or just in certain regions?
• How do I update my availability on-line?
• Do I need to wear a special uniform when working for Global Care?
• Who can help me update my training or with other work issues?
• What happens if Global Care places me with a client who then offers me a job directly with them?
• Where can I get timesheets?
• How do I claim holiday pay?
• Who can I speak to if I am unhappy about anything?

How do I contact the Global care team about shifts?

You can contact Global Care bookings staff by phone, text or email , the bookings staff work 24/7, there is always someone to answer your call and deal with your request as practical as possible...

Do you cover shifts nationwide or just in certain regions?

Global Care currently service certain regions in England. Please check for update as Global Care will be going national soon!

How do I update my availability on-line?

You can update your availability with our online member portal at Global Care. Global Care is the best way for you to connect directly with us. As soon as you update your availability our bookings staff can see this. You can update your availability weekly, monthly or 3 months in advance.

Do I need to wear a special uniform when working for Global Care?

Yes, it is important that our clients can identify which agency you are from. Uniforms are available from the branch. Please contact the branch to arrange for uniforms and your Global Care ID badge. Where uniform is not required, you need to be decently dressed for work and Global Care ID badge should always be on you while on assignment.

Who can help me update my training or with other work issues?

Global Care conducts all training updates. It is important that you maintain all of your documentation, and that it is not out of date, otherwise we will not be able to book you for shifts. Please liaise with the training manager for all your mandatory training updates.

What happens if Global Care places me with a client who then offers me a job directly with them?

If that happens and you are also happy to join them, please advise the recruitment personnel as soon as possible as the client might be due to meet the costs of the introduction, in accordance with the Terms and Conditions of supply that we have agreed with the client.

Where can I get timesheets?

Our payroll department can post these directly out to you – or, better still you can download them directly from Global Care website, please note that a timesheet can only be used once, as they are all uniquely numbered. Global Care automatically generates a timesheet for you each time your Global Care consultant books you for a shift – you can download this pre-populated timesheet directly via Global Care.

How do I claim holiday pay?

Our holiday year runs from 1st October to 30th September each year. You must apply in writing for holiday pay, giving 4 weeks' notice of your intention to take a holiday so that we can make provision for this. Holiday pay cannot be carried over, so it is important that you apply directly to payroll giving dates when you wish to take time off. Please note you cannot work and receive holiday pay simultaneously.

Who can I speak to if I am unhappy about anything?

Please speak to your recruitment personnel at Global Care – or email admin@globalcarelink.com and we will ensure that the correct person addresses any concerns you may have. We endeavour to resolve all issues internally.